Get started with the Lumary mobile app

This article explains how to download, log into, verify and log out of the Lumary mobile app.

The Lumary mobile app provides a simple interface for workers to:

• view and accept shifts
• track their time against appointments, travel and transport
• record cancellations, and
• add client case notes.

The app operates through Salesforce. This means that you'll see Salesforce branding on login screens and while using some of the app's features.

Use these links to find out how to:

• download the app
• log in
• verify your identity
• allow access, and
• log out.

You may be able to expand your Lumary mobile experience by downloading and installing the Salesforce mobile app. You'll need your system administrator to activate Salesforce integration for mobile. Then you'll need to download and install the Salesforce mobile app.

Download the app

To get started:

1. Make sure that you have access to the email account that has your username and password. You'll be sent an email as part of this process to verify your account.
2. Find the app on the iOs or Google Play app store. If you're viewing these instructions on your device, tap one of the links below:

3. Tap on the download button.
4. Tap on the open button.

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Log in
	This will open a Salesforce login screen. Enter your Lumary username and password. Put a tick in the Remember me checkbox and the system will remember your username. Tap on the Log In button.
Top Verify your identity
	If this is the first time you're logging in, you may be required to verify your identity. You'll need to navigate to the email account where you were sent your log in details. Look for the Verification Code.
	Navigate back to the Lumary app and enter the code. Make sure there's a tick in the Don't ask again checkbox. Tap on the Verify button.
Top Allow access
	Salesforce will prompt you to allow access for either Enrite Care or Lumary. This will allow your device to access information from your organisation's Lumary Salesforce environment. It will not give Lumary or Salesforce access to personal information stored on your mobile device. Tap on the Allow button. The system will not let you log in if you tap Deny.
	You may also be prompted to allow Lumary to access your location. This enables the app to display the shift map, as well as capturing transport and travel. We recommend that you select either Only While Using the App or Always Allow.

14. As you're logging in, you may see a Lumary loading screen.
15. You'll then be taken to your home screen. Depending on your settings, this will show your location and any shifts you have today.

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Log out

We recommend that you log out once you've finished using the app for the day. To do this:

1. Navigate to the home page that lists your shifts and appointments. Tap on the menu icon at the top of the screen.
2. Tap on the Log Out button at the bottom of the screen.
3. Tap on Log out to confirm that you've finished using the app.

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