This article explains how to reconcile the differences between category funding on service agreements that have been rolled over. This will be necessary, for example, if you have rolled over service agreements and continued to deliver services against the original service agreements before the rollover date. This will create a difference in available funding category funds and, if not reconciled, may result in participants overclaiming on their plans.
To manually reconcile category funding balances on new service agreements:
- Click on the Service Agreements tab and identify the service agreement pair that needs to be reconciled.
Service agreement rollover
Service agreements that have been rolled over will have the same service agreement name/number as the new service agreements that were created from the rollover. The original service agreement should have the status of Expired, and the new service agreement will have the status of Current.
Any services delivered up to and including the end date of the original service agreement (in this case 30 June 2021) will only deduct funds from the now Expired service agreement. This service agreement would have had the status of Rollover prior to expiring.
- Click on the text link of the service agreement with the Expired status.
- Click on the Line Items tab.
- Take note of the Remaining Balance amount in the Allocation section of the service agreement and the amount in the Remaining section of each support category.
- In a new browser tab, click on the text link of the service agreement with the Current status.
- Check if the Remaining Balance value is different to the original service agreement. If there is no difference, then no changes need to be made to this service agreement.
- If these numbers are different, click on the Amend button.
- Scroll down to the Amendment Information section.
- Click on the Amendment Reason Type drop-down list and select Funding Changes.
- Click on the Save button.
- Click on the Line Items tab and check the value shown in the Remaining field of each support category.
- For each category where you have to adjust the balance, edit the category in the new service agreement by clicking on the down arrow next to that category and selecting Edit.
- Change the value in the Support Category Amount field to match the remaining balance for that category in the original service agreement.
- Click on the Save button.
- The remaining balance for the category should now match the original service agreement.
- Continue to change all support category amounts until they match the original service agreement.
- Repeat these steps for each service agreement that has been rolled over.