This article announces our new look Lumary Support Request form.
We're excited to announce that the Lumary Support Request form has a new look as of Tuesday 14 June.
The overhauled form has a new set of questions that will allow you to enter details that will more accurately reflect the nature and severity of your request. This in turn allows Customer Success to better assess the true severity and priority of a ticket so that we can address your most urgent issues first.
So what do you need to do?
Nothing! When you log in to submit a new request, you'll automatically be presented with the new Support Request form.