This article explains settings that enable travel claiming on an NDIS service agreement.
Travel vs transport
Travel involves the worker travelling to or from client appointments unaccompanied. This is different from transport, which involves a worker accompanying a participant on a community outing and/or transporting a participant from their home to the community.
To claim travel from an NDIS service agreement, you'll need to allow travel claiming on the agreement.
If the defaults are set to Prevent for your organisation, to set up a service agreement so that you can claim and manage travel:
- Create or edit an NDIS service agreement.
- Scroll down to the Provider travel - consent and charges section.
- To allow travel labour costs, click on the Travel Labour Cost Claims field and select Allow.
- To allow non-labour travel costs, click on Travel Non-Labour Cost Claims and select Allow.
Travel labour costs are the costs for time taken by the worker to travel to or from appointments.
Travel non-labour costs are other costs associated with travel, such as vehicle wear and tear, road tolls, and parking fees.
- If specific rates have been negotiated, enter these into the rate fields. If these fields are left blank, the default rate for your environment will be used.
- Fill out the rest of the service agreement in the usual way.
- Make sure your agreement includes a support category and/or services that allow for provider travel claiming.