This article provides an introduction to the different types of service agreements. It also explains some of the information that's linked to a service agreement.
Service agreements are a key part of the system, so it's worth spending some time getting to know your way around them. They help you to keep track of your client's funding and the services your organisation has agreed to provide. They also summarise and link to other information, like services that have been delivered, goal achievement plans and service requests.
This article explains:
- the different types of agreements
- categories and service line items
- what's linked under the Related tab, and
- where to go next to find out more.
Types of agreements
The type of service agreement you select will affect what services you can claim and how you add clients to the agreement. There are two broad types of agreement, individual and block.
Individual service agreements can be created from a client's record. There are three types of individual service agreements.
| Type | Use |
| NDIS | For services funded under the National Disability Insurance Scheme (NDIS). Funding can be claimed from the NDIA, client or their nominee, or a registered plan manager. |
| HCP | For services provided for Home Care Packages (HCP) funding. |
| Individual Grant | For services funded through an individual grant that has funding allocated to the client. |
| Other | For services a client pays for themselves. |
NDIA funded services have strict policies around things like rates, travel, transport and cancellations. The system has been set up to help you to claim within those policies.
Block service agreements are created from the service agreements page. They are used for funding where your organisation receives a lump sum to support multiple clients.
Service agreement items
Service agreements are made up of support categories and service agreement items. Once you've created a service agreement, you'll need to add categories so that you can deliver and claim for services. You may also choose to indicate specific service agreement items within those categories.
Under the Related tab, you can quickly access links to service delivered (SD) records, goal achievement plans, outstanding activities, service requests and other records. This tab helps you keep track of your client's progress and how much funding they've used.
Get started
Now that you've got a bit of an idea about service agreements, the next step is to look at the type of agreement you need.
Find out how to create:
- NDIS service agreements
- HCP service agreements
- individual grant or other service agreements, or
- block service agreements.
Links at the end of each article will guide you to the next steps.