Cancel a client's appointment

This article explains how to use the Lumary CM Mobile Experience to cancel an appointment that a client is unable to attend.

To record that a client has cancelled their appointment:

1. Navigate to the scheduled date of the appointment and tap on the relevant appointment panel.
2. Tap on the Cancel Client button.

3. Select the Name of the client you wish to cancel.
4. Tap in the picklist and select a reason for the cancellation. To claim the cancellation under the NDIA, you'll need to select:

1. No show due to health reason
2. No show due to family issues
3. No show due to unavailability of transport, or
4. Other

5. Tap on the Cancel from Session button.

6. The Appointment page will now list the cancellation reason. If the cancellation is claimable, it will be included on the relevant service delivery entry.

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