This article shows Lumary's progress with the integration of the NDIA's application programming interfaces (APIs) to enable the automation of NDIA funding claims.
Current status: NDIA Integration Module now available to new and existing customers
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Update - 6/9/2023
It's been a while since we provided an update through this page, so we've got a bunch of things to share! From happy customers and features that matter to the recent addition of automated claiming.
You can find out more about key parts of the solution in the NDIA Integration Module section of our Help Centre. It includes explainer videos and step-by-step instructions.
Happy customers
We’ve been growing and improving the NDIA API Integration Module over the past 24+ months. It’s now trusted by 25 service providers across Australia and is having a significant impact on their businesses.
Features that matter
The NDIA integration module:
- is amazingly quick to implement (days)
- is low risk to adopt (by design)
- has an immediate impact on your business, and
- helps service providers operate with much greater efficiency.
WHEN your client data in Lumary is automatically checked at intake against NDIS records…
WHEN your service bookings in Lumary are automatically created or amended when you establish your service agreements…
WHEN you're immediately informed that your client’s NDIS plan end date has been changed…
Your business operates much more efficiently! This is because your data is accurate and in sync with the agency. Back office troubleshooting is greatly reduced. Things just... work better!
Automated claiming
To top this off, we’ve recently added an automated claiming cherry to the NDIA Integration Module cake. With automated claiming:
- NDIS claim success rates reach new levels
- errored claim rates diminish, and
- your business can truly thrive and realise the end-to-end impact of NDIA integration.
Find out more about automated claiming.
Join the journey!
The potential value of the NDIA Integration Module is huge! We’re building out our API solution in close collaboration with our current customers. If you’d like to help shape the roadmap, please reach out via your Client Outcomes Manager.
Update - 11/3/2022
NDIA Integration Module Roadmap 2022
This update provides an overview of the features in the latest release of the NDIA Integration Module. It also explains:
- what's currently in development
- what we're considering for future development, and
- how you can join us on the journey and help shape the roadmap.
This product has a different release cadence than CM. On average, a new release occurs once every 4 weeks.
Available Now!
The NDIA API Integration Module has been improved with release X, available from February 2022. In addition to existing functionality that automatically checks that contacts exist in PRODA and creates and amends service bookings, the product now includes two new features.
| Automatic NDIA notifications |
Via the NDIA Integration Module, users can subscribe to be automatically alerted when a participant’s plan end date has been changed in PRODA. This helps organisations stay better informed about plan changes, which greatly reduces the risk of rejected claims. |
| Get NDIS Information button |
We’ve created an option that allows the intake officer to retrieve the participant’s NDIS plan details from PRODA with a simple button click in Lumary. Plan details are now stored in Lumary against the client's contact record. |
Next Up ->
The NDIA API Integration Module beta cycle is now available to customers using the product. We’re exploring the value of the following features with our customers and we’re keen to hear from anyone who wants to be part of the journey.
| More readable email (beta) |
We’ve been hearing from our customers that they’d like NDIS Integration Module emails to be more readable (less techy, less jargon). In our current beta, we’ve cleaned up emails and made them more readable (we hope), and we're seeking feedback in UAT. |
| NDIS Plan synchronisation (in discovery) |
We’re prototyping bulk synchronisation between service agreements and NDIS plan dates in our beta. This is supported by a one off task to uplift environments to establish synchronisation at a point in time across their client base. This feature will enable the concept of the Plans Dashboard. The Plans Dashboard presents a proactive organisational view of your participant’s plans and a view of the weeks ahead in regards to plan expiry. This will enable organisations to improve efficiency by more proactively managing plan expiry. |
Later ------>
Our current customers have raised the following ideas and we’d love to know if any interest you:
- budget synchronisation between Lumary and PRODA
- automated claiming through PRODA (bulk claiming)
- automated claiming through PRODA (single service delivery claims), and
- enabling NDIS notifications for service booking, request for quote (RFQ) and service booking expiry.
Join the journey!
The potential value of the NDIA API is huge! We’re building out our API in very close collaboration with our current customers. If you’d like to share, contribute and help shape the roadmap, please reach out via your Client Outcomes Manager.
Update - 5/11/2021
We've published a general overview of the NDIA Integration Module, available here.
Update - 12/10/2021
The NDIA API integration package has now entered its pilot phase and is available to all new and existing Lumary customers. This version gives customers the ability to automatically create and amend service bookings, as well as validate that participants exist in the NDIA. If you're interested in learning more about pricing information and how Lumary's NDIA API integration package could assist your business, go to our Contact Us page and click on the Contact Sales button.
Update - 12/5/2021
We have started trialling a minimum viable product (MVP) version of the API integration solution with a small group of customers. This version gives customers the ability to automate NDIA service bookings. If you're interested in participating in the trial, go to our Contact Us page and click on the Contact Sales button.